Terms and Conditions
I. Basic Provisions
These General Terms and Conditions (hereinafter the “Terms”) are issued by:
MR projects s. r. o.
ID No.: 57 013 071
Krmanova 854/6
040 01 Košice – mestská časť Staré Mesto
Contact:
info@luxelleparis.com
(hereinafter the “Seller”)
These Terms govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside the scope of their business as a consumer, or within the scope of their business (hereinafter the “Buyer”) via the web interface on the website available at www.luxelleparis.com (hereinafter the “Online Store”).
The provisions of the Terms form an integral part of the purchase contract. In the event of a conflict, the provisions of the purchase contract take precedence over these Terms.
These Terms and the purchase contract are concluded in the Slovak language.
II. Information about Goods and Prices
Information about goods, including the price of each item and its main characteristics, is listed for each product in the Online Store catalogue. Product prices are stated inclusive of value added tax, all related charges and, where applicable, the cost of returning the goods if, by their nature, they cannot be returned by ordinary post. Prices remain valid for as long as they are displayed in the Online Store. This does not exclude concluding a purchase contract under individually agreed conditions.
All presentations of goods in the Online Store catalogue are for information only and the Seller is not obliged to conclude a purchase contract for such goods.
Any discounts on the purchase price cannot be combined unless the Seller and Buyer agree otherwise.
III. Order and Conclusion of the Purchase Contract
Costs incurred by the Buyer when using means of distance communication in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the Buyer; these costs do not differ from the basic rate.
The Buyer places an order in the following ways:
– via their customer account, if they have previously registered in the Online Store, or
– by completing the order form without registration.
When placing an order, the Buyer selects the goods, the quantity, and the method of payment and delivery.
Before submitting the order, the Buyer is able to check and change the data they have entered. The Buyer submits the order to the Seller by clicking the “Submit order with an obligation to pay” button. The data stated in the order are considered correct by the Seller. A condition for a valid order is the completion of all mandatory fields in the order form and the Buyer’s confirmation that they have read these Terms.
Immediately after receiving the order, the Seller sends the Buyer a confirmation of receipt to the e-mail address provided with the order. This confirmation is deemed to constitute the conclusion of the contract. The current Terms are attached to the confirmation. The purchase contract is concluded by the Seller’s confirmation of the order to the Buyer’s e-mail address.
If the Seller cannot meet any of the requirements stated in the order, they will send a modified offer to the Buyer’s e-mail address. The modified offer is considered a new proposal for a purchase contract and the contract is concluded when the Buyer confirms acceptance of this offer to the Seller’s e-mail address specified in these Terms.
All orders accepted by the Seller are binding. The Buyer may cancel an order until the Seller’s notice of acceptance has been delivered to the Buyer. The Buyer may cancel the order by telephone to the Seller’s phone number or by e-mail to the Seller’s address, both specified in these Terms.
If an obvious technical error occurs on the Seller’s side when stating the price of goods in the Online Store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at such obviously erroneous price. The Seller will inform the Buyer of the error without undue delay and send a modified offer to the Buyer’s e-mail address. The modified offer is considered a new proposal for a purchase contract and the contract is concluded when the Buyer confirms acceptance to the Seller’s e-mail address.
IV. Customer Account
Based on the Buyer’s registration in the Online Store, the Buyer can access their customer account. From the customer account, the Buyer can place orders. The Buyer may also order goods without registration.
When registering a customer account and when ordering goods, the Buyer is obliged to provide true and correct data. The Buyer must update the data in the user account whenever it changes. The data provided by the Buyer in the customer account and when ordering goods are considered correct by the Seller.
Access to the customer account is secured by a username and password. The Buyer is obliged to keep confidential the information necessary to access their customer account. The Seller is not liable for any misuse of the customer account by third parties.
The Buyer is not entitled to allow third parties to use the customer account.
The Seller may cancel the user account, in particular if the Buyer does not use it for a longer period, or if the Buyer breaches their obligations arising from the purchase contract and these Terms.
The Buyer acknowledges that the user account may not be available continuously, especially with regard to necessary maintenance of the Seller’s or third parties’ hardware and software.
V. Payment Terms and Delivery of Goods
The Buyer may pay the price of the goods and any costs associated with delivery under the purchase contract in the following ways:
– by bank transfer to the Seller’s account No. SK6475000000004027828252 held with ČSOB bank,
– by payment card,
– by bank transfer via the GoPay payment gateway,
– cash on delivery upon receipt of the goods.
Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods in the contractual amount. Unless expressly stated otherwise, the term purchase price also includes the cost associated with delivery of the goods.
For cash payment, the purchase price is due upon receipt of the goods.
When paying via a payment gateway, the Buyer follows the instructions of the relevant electronic payment provider.
For non-cash payment, the Buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller’s bank account.
The Seller does not require any advance payment or similar payment in advance. Payment of the purchase price before dispatch is not considered an advance.
Under the Act on the Registration of Sales, the Seller is obliged to issue the Buyer a receipt. The Seller is also obliged to register the received payment online with the tax administrator, and in the event of a technical outage, no later than within 48 hours.
The goods are delivered:
– to the address specified by the Buyer in the order.
The choice of delivery method is made during the ordering process.
The costs of delivery depending on the method of dispatch and receipt of the goods are stated in the Buyer’s order and in the Seller’s order confirmation. If the method of transport is agreed on the basis of a special request by the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.
If, under the purchase contract, the Seller is obliged to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods. If it is necessary to deliver the goods repeatedly or by a different method than stated in the order for reasons on the Buyer’s side, the Buyer shall pay the costs associated with repeated delivery or with the different method of delivery.
When taking delivery from the carrier, the Buyer is obliged to check the integrity of the packaging and immediately notify the carrier of any defects. If a breach of the packaging indicating unauthorized opening is found, the Buyer need not accept the consignment from the carrier.
The Seller issues a tax document – an invoice – which is sent to the Buyer’s e-mail address.
The Buyer acquires title to the goods by paying the full purchase price including delivery costs, but not earlier than upon taking delivery of the goods. The risk of accidental loss, damage or destruction passes to the Buyer upon taking delivery of the goods or at the moment when the Buyer was obliged to take delivery but failed to do so contrary to the purchase contract.
VI. Withdrawal from the Contract
A Buyer who has concluded a purchase contract as a consumer outside the scope of their business has the right to withdraw from the purchase contract without giving any reason.
The withdrawal period is 14 days:
– from the day of receipt of the goods,
– from the day of receipt of the last delivery of goods if the subject of the contract is several types of goods or delivery of several parts,
– from the day of receipt of the first delivery of goods if the subject of the contract is regular repeated delivery.
The Buyer may not withdraw from the purchase contract, inter alia, for:
– the provision of services, if they were provided with the Buyer’s prior express consent before the expiry of the withdrawal period, the Seller informed the Buyer that there is no right to withdraw in such a case, and the service was fully provided,
– the supply of goods or services the price of which depends on fluctuations in the financial market beyond the Seller’s control that may occur during the withdrawal period,
– the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, which can be delivered only after thirty days and whose price depends on market fluctuations independent of the Seller’s will,
– the supply of goods that have been modified according to the Buyer’s wishes, made to measure, or intended specifically for a single Buyer,
– the supply of goods that are liable to rapid deterioration, as well as goods which, after delivery and by their nature, were inseparably mixed with other goods,
– the supply of sealed goods not suitable for return for health protection or hygiene reasons and whose protective seal was broken after delivery,
– the supply of audio recordings, video recordings, audiovisual recordings, books, or computer software in a sealed package if the Buyer has unsealed the package,
– the supply of newspapers, periodicals or magazines except for sales under a subscription agreement and the sale of books not supplied in a protective package,
– the supply of digital content other than on a tangible medium if its provision has begun with the Buyer’s express consent and the Buyer has declared that they have been duly informed that by giving such consent they lose the right to withdraw,
– other cases stated in Section 7(6) of Act No. 102/2014 Coll.
To meet the withdrawal deadline, the Buyer must send a withdrawal statement within the withdrawal period.
The Buyer may use the model withdrawal form provided by the Seller. The Buyer sends the withdrawal to the Seller’s e-mail or delivery address specified in these Terms. The Seller will confirm receipt of the form to the Buyer without delay.
A Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal. The Buyer bears the direct costs of returning the goods to the Seller, even if the goods cannot be returned by ordinary post due to their nature.
If the Buyer withdraws from the contract, the Seller will refund all monies received from the Buyer, including delivery costs, without undue delay and no later than 14 days from withdrawal, using the same means of payment. The Seller may refund by other means only with the Buyer’s consent and if this does not incur additional costs.
If the Buyer chose a delivery method other than the cheapest method offered by the Seller, the Seller will refund delivery costs only in the amount corresponding to the cheapest offered method.
If the Buyer withdraws from the purchase contract, the Seller is not obliged to refund payments before the Buyer hands over the goods or proves that the goods have been sent to the Seller.
The Buyer must return the goods to the Seller undamaged, unworn and unsoiled and, if possible, in the original packaging. The Seller is entitled to unilaterally set off compensation for damage to the goods against the Buyer’s claim for a refund of the purchase price.
The Seller is entitled to withdraw from the purchase contract due to stock sell-out, unavailability of the goods, or if the manufacturer, importer or supplier has discontinued production or import. The Seller will inform the Buyer without delay via the e-mail address stated in the order and, within 14 days of notice of withdrawal, refund all monies including delivery costs.
VII. Rights from Defective Performance
The Seller is liable to the Buyer that the goods are free of defects upon receipt. In particular, at the time the Buyer took delivery of the goods:
– the goods have the properties agreed by the parties; absent an agreement, the goods have such properties as the Seller or manufacturer described or as the Buyer expected with regard to the nature of the goods and the Seller’s advertising,
– the goods are fit for the purpose stated by the Seller or for which goods of this kind are usually used,
– the goods correspond in quality or workmanship to an agreed sample or model, if quality or workmanship was determined according to an agreed sample or model,
– the goods are in the corresponding quantity or weight, and
– the goods comply with legal requirements.
If a defect appears within six months of receipt, it is presumed that the goods were defective at receipt. The Buyer may exercise rights from a defect that occurs in consumer goods within twenty-four months of receipt. This does not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear caused by normal use, to used goods for a defect corresponding to the degree of use or wear that the goods had when taken over by the Buyer, or if it follows from the nature of the goods.
In the event of a defect, the Buyer may submit a complaint to the Seller and request:
– for a removable defect: free repair of the goods or replacement with new goods;
– for an irremovable defect: a reasonable discount on the purchase price or withdrawal from the contract.
The Buyer has the right to withdraw from the contract if:
– the goods have an irremovable defect preventing proper use as defect-free goods,
– the goods cannot be properly used due to a recurring defect or defects after repair,
– the goods cannot be properly used due to a larger number of defects.
The Seller is obliged to accept complaints at any establishment where acceptance is possible, or at the registered office or place of business. The consumer may also submit a complaint to a person designated by the Seller. If the complaint is handled by a designated person, it may only hand over the repaired goods; otherwise, it will forward the complaint to the Seller for handling. The Seller is obliged to issue the Buyer written confirmation of when the right was exercised, the content of the complaint and the method of handling requested, as well as confirmation of the date and method of handling, including confirmation of repair and its duration, or written justification for rejection.
If the consumer makes a complaint, the Seller or its authorized employee or designated person is obliged to instruct the consumer about their rights arising from defective performance. Based on the consumer’s decision as to which right they exercise, the Seller or its authorized employee or designated person is obliged to determine the method of handling the complaint immediately, in complex cases no later than three working days from the day the complaint is made, and in justified cases, especially if complex technical assessment of the goods is required, no later than 30 days from the day the complaint is made. After determining the method of handling, the complaint, including removal of the defect, must be settled immediately; in justified cases later. However, the handling of the complaint, including the removal of the defect, must not exceed 30 days from the day the complaint is made. Missing this deadline is considered a material breach of the contract and the Buyer has the right to withdraw from the purchase contract or to have the goods exchanged for new ones. The moment a complaint is made is deemed to be when the Buyer’s expression of will (exercise of rights from defective performance) reaches the Seller.
The Seller will inform the Buyer in writing of the outcome of the complaint no later than 30 days from the day the complaint is made.
Rights from defective performance do not belong to the Buyer if the Buyer knew before taking over the goods that the goods had a defect, or if the Buyer caused the defect.
In the case of a justified complaint, the Buyer has the right to reimbursement of purposefully incurred costs in connection with the complaint. The Buyer may assert this right with the Seller within one month after the expiry of the warranty period.
Where there are several options for handling a complaint, the choice belongs to the Buyer.
The rights and obligations of the parties regarding defective performance are governed by Sections 499 to 510, 596 to 600 and 619 to 627 of Act No. 40/1964 Coll., the Civil Code, as amended, and by Act No. 250/2007 Coll., on Consumer Protection, as amended.
VIII. Service of Documents
The contracting parties may deliver all written correspondence to each other by e-mail.
The Buyer delivers correspondence to the Seller at the e-mail address specified in these Terms. The Seller delivers correspondence to the Buyer at the e-mail address stated in the Buyer’s customer account or order.
IX. Out-of-Court Dispute Resolution
The consumer has the right to contact the Seller with a request for remedy if they are not satisfied with the way the Seller handled their complaint or if they believe that the Seller has violated their rights. The consumer has the right to submit a proposal to initiate alternative (out-of-court) dispute resolution to an ADR entity if the Seller rejected the request according to the previous sentence or did not respond within 30 days from its sending. This does not affect the consumer’s right to turn to a court.
The competent body for out-of-court resolution of consumer disputes arising from the purchase contract is the Slovak Trade Inspection, registered office: Prievozská 32, 827 99 Bratislava, ID No.: 17 331 927, which can be contacted for this purpose at Slovak Trade Inspection, Central Inspectorate, Department of International Relations and Alternative Dispute Resolution, Prievozská 32, 827 99 Bratislava 27, or electronically at ars@soi.sk or @soi.sk. Website: https://www.soi.sk. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the Seller and Buyer arising from the purchase contract.
The European Consumer Centre Slovakia, with its registered office at Mlynské nivy 44/a, 827 15 Bratislava, website: http://esc-sr.sk, is the contact point under Regulation (EU) No. 524/2013 of 21 May 2013 on online dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.
The Seller is authorized to sell goods based on a trade licence. Trade control is performed within its competence by the relevant District Office, Trade Licensing Department. The Slovak Trade Inspection, within the defined scope, supervises, inter alia, compliance with Act No. 250/2007 Coll. on Consumer Protection, as amended.
X. Final Provisions
All arrangements between the Seller and the Buyer are governed by the law of the Slovak Republic. If a relationship established by the purchase contract contains an international element, the parties agree that Slovak law shall govern. This does not affect consumer rights arising from generally binding legal regulations.
The Seller is not bound towards the Buyer by any codes of conduct within the meaning of Act No. 250/2007 Coll. on Consumer Protection, as amended.
All rights to the Seller’s website, in particular copyrights to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the Seller’s consent.
The Seller is not liable for errors resulting from third-party interference with the Online Store or from its use contrary to its purpose. When using the Online Store, the Buyer must not employ procedures that could adversely affect its operation or carry out any activity that could enable them or third parties to interfere with or misuse the software or other components forming the Online Store, or to use the Online Store or any part thereof or software in a manner contrary to its purpose.
The purchase contract, including the Terms, is archived by the Seller in electronic form and is not publicly accessible.
The Seller may amend or supplement the wording of the Terms. Rights and obligations arising during the effectiveness of the previous wording of the Terms are not affected.
These Terms take effect on 22 May 2025. ✅